- BECOME A SPELLING BEE CHAMPION
- ENSURE A COMPLETE PERSONAL PROFILE
- PLEASE BE PATIENT
- PLAN YOUR HOUSEKEEPING NEEDS
- CREDIT CARD AUTHORIZATION FORMS
- METHODS OF PAYMENT
- CHECK IN TIME
- LATE CHECK OUT OPTIONS
More coming.
Whether it is business or pleasure or somewhere along that spectrum, you’ll want your stay to be smooth from beginning to end. You deserve, and rightfully so, to have an experience worthy of your investment. To ensure your stay lives up to your expectations, I have decided to share a few suggestions. These suggestions range from housekeeping tips, check-in directions or billing concerns, just to name a few.
1. BECOME A SPELLING BEE CHAMPION
When conversing with the room reservation department, the front desk department or any other hotel department that accepts calls from guests as not all of them do, please practice spelling, if it’s A is Alpha, if it’s R it’s Romeo or if it’s Z it’s Zebra. When spelling out your name do it slow and enunciate, if reservation already made and speaking with the front desk spell the first few letters of your last name and the first few letters of your first name, most systems while quite a bit antiqued, are able to pull the right results where the person you’re speaking with, can easily spot it by verifying a few pieces of information with you.
2. ENSURE A COMPLETE PERSONAL PROFILE
Make sure you have an up to date phone number, to be contacted when you’re in a queue and your room becomes ready, email address or two, one as a backup, for when a final receipt has not been emailed to you, believe me that will happen, a home address for when you leave items behind and need them mailed to you, just make sure you don’t leave jockstraps behinds, it’s pretty humiliating thinking about the person handling them to send them to you, I’m not a freak, I promise. If you’re using a travel agent have them add your loyalty membership number onto your reservation so that you could add names to the reservation sans the help of the travel agent, again, believe that will happen and it will be too late, as long as you have your membership information on your reservation you’ll be able to make certain modifications sometimes last minute, while not always guaranteed sometimes it can be a life saver when you’re still in the air and the rest of your party just arrived at the hotel and need to get into the room.
This one will be broken up into three suggestions.
From this point forward please proceed with patience, if anything it will be a great exercise for when you commence a hotel stay, these are unusual times, a vast majority of establishment are not sufficiently staffed due to a variety of valid reasons given the current circumstances, if you know what I mean. Please plan accordingly as having your luggage delivered, providing you with amenities, placing an order for in room dining or anything else for that matter might take more time than it normally would, I can personally assure you that everyone I speak with on a daily basis, the bell desk department, the PBX department, the housekeeping department and a few others, are doing their best to assist every single guest in a timely manner to the best of their ability. Being patient or not could make all the difference for some to avoid a complete meltdown at the end of the day and find the energy to do the same dance all over again the next day, service industry is not an easy industry, those working in it need some understanding and care as well, this is a two way street, take care of us and we will knock your socks off by taking care of you. It would be nice to not be in the vicinity of our breaking points for once and actually enjoy what we love doing the most.
4. PLAN YOUR HOUSEKEEPING NEEDS
Since this once in a lifetime event rolled into town, housekeeping protocols have changed. Nothing is what it used to be anymore. In the interest of reopening to full capacity for most establishments it was imperative to adjust and adapt new protocols to ensure utmost cleanliness and safety for hotel guest to reside in and enjoy their stay in a safe manner. What I advised a few of my twitter family members is, do not assume housekeeping will have you on their radar every single day, be inquisitive and ask questions about frequency and thoroughness. Fine tune your stay by informing the hotel about your hotel needs with as much notice as possible, most instances of immediate guest room cleaning needs will not be granted for reasons mentioned in the previous suggestion. Whether having set up daily service at a certain time or declining it for the entire duration altogether it’s important you keep the housekeeping department in the loop. In the instance where your room was not serviced at desired time please consider showing you understand and are empathetic rather than frustrated and aggressive with personnel that had no control or whatsoever over how the events have played out that led to certain tasks being missed. Being kind goes a long way, allow the hotel to be apologetic and look into rectifying the situation in a timely manner. I can assure you most individuals are doing their absolute best but often times feel overwhelmed due to a sheer number of requests.
5. CREDIT CARD AUTHORIZATION FORMS
There will be instances when business managers will need to cover the lodging costs for some of your employees that travel while representing the company, while some have their own credit cards, pay on their own and submit their final invoices for expenses but in cases employees don’t have cards with high spending limits a credit card authorization form. A few things to keep in mind. One, not all properties accepted them, before booking call and inquire if such forms are accepted and which charges can be covered with it. Two, some properties may not accept them if they’re not submitted within a certain time window, such windows have been established to give enough time to process the payment and ensure fraud is not committed in the process.
Would highly advise using a credit card for hotel stays as opposed to using a debit card. For one, the transactions that occur from using credits cards are processed rather quicker and generous spending limits could ensure a certain ease when extending your stay if and when needed. Generous spending limits will also come in handy to cushion you against incidental holds/security deposit that depending on each property can vary in amount and quantity. If you have certain spending limits inquire within the front desk department with enough advance notice about the total cost of your stay and the necessary holds in addition to it. The amount that will be placed on hold at check in more often than not is not the final amount you will be charged. If you have an email on file reach out to the front desk to send you a preview of your current charges and inquire if more room, tax or other fees will occur before the check out time. After checking out make sure you obtain a final bill with all of your charges. Depending on your bank, it may take a few business days for anything outside the cost printed on your bill to return back to the card on file.
Using credit cards also makes for correcting billing inaccuracies much more simpler and faster. I cannot recommend using a credit card for hotel stays enough. In fact, if you have good credit, consider applying for a good credit card that offers good hotel perks, one of them being American Express.
For most establishments, check in time starts at 3 in the afternoon but keep in mind that it’s not guaranteed. Given the sheer number of late check out requests and insufficient housekeeping staff to counteract that, at times it may take a little longer to prepare most guestrooms for the guests arriving that afternoon. I will mention the following aspect a lot, considering the disruption caused by the ongoing pandemic this might be the new reality for the foreseeable future, please plan accordingly. Call in advance to request an early check if necessary, but as always, keep in mind it’s not guaranteed, in the hotel industry very few things are. Some properties have paid options for early check in, you can submit a request for one and are subject to approval based on availability. If approved your card will be charged in advance and an email confirmation will be sent out, if denied a notification in that regard will be emailed as well. The latter is valid if the hotel uses a third party vendor for it, if not it will be added to your reservation and authorized for at the time of check in.
If it happens that the room is not ready just yet, get processed and store your luggage with the bell desk, if such department does not exist ask the front desk attendant if they have a good place for storing your personal belongings in a safe manner, more often than not it could be stored in a conference room. It’s not guaranteed but it’s worth the opportunity to ask. While waiting for your room explore the hotel premises, familiarize yourself with the environment and strike a conversation with the front desk associate or consider having a drink at the hotel bar while waiting, just a few suggestions. Rest assured, an associate worth their salt will do everything they can to get you accommodated into a guestroom as soon as the circumstances allow. I, if I can say so myself, have performed a few miracles in partnership with the amazing housekeeping supervisors and their fantastic housekeeping staff.
Often times before departing you may need a little bit of extra time perhaps to sleep in a little, to take a refreshing shower before boarding a five hour flight or simply soak in the last moments of a great stay. Every establishment has its own late check out policy and such options are never guaranteed. They’re subject to availability where often times the occupancy levels of the previous and current day may play a big role in determining if some or any will be granted. More often than not late check out requests will not be granted in advance unless they are baked in into the offer the guest has booked. Otherwise please call early morning on the day of your departure. If you wanna get a visual of potential options don’t hesitate to inquire at the front desk but to know for a fact which ones are available, and I can’t stress this enough, please call on the morning of your departure day.
Some properties may offer free options, paid options or a combination of the two. If, for example, an option of a 2pm for a cost of 50 dollars has been offered the guest can either accept, decline or weigh on other options. Negotiating, bargaining and pushing for an option that has not been offered puts the associate in a very difficult position and more likely will not yield the desired outcome.
A good suggestion on my part is, sign up for the loyalty program the hotel offers, with enough long term spending you may qualify for guaranteed late check out options due to membership status.
MORE COMING …
Thank you for sharing this list of suggestions, because you did that for me, it helped grow it by another two in just one hour and I got a lot more left over the next few days so please know this, you’re helping me more than you know, you’re helping me change my whole life.
Consider signing up for the weekly newsletter (first one to be sent out soon) that will contain the latest news pieces, opinions pieces, videos or radio broadcasts among a few things. and a whole of a lot more hotel tips on how you can make your hotel stay better. I hope I’ve earned your trust with an email that you rarely use but would love to check more often to keep up with me. Pretty please?!
Current count at 27. A few of those are my own emails, please make me less pathetic.
NEW! Great news, the first class of the new postcard recipients has now grown to 30. 30 Y’ALL. This makes me super happy. Thank you.
If you have a question pertaining the hotel industry please post it in the comments section and if I have the answer I will provide or if I don’t will research it.
UPDATE: Feedback already flowing in and taking it under strong consideration as we speak. Some changes have already implemented as a result. Keep it coming please and also, be patient with me, this is incredible progress and to keep the momentum going I’d love to hear your thoughts, suggestions and questions in this comment section.
UPDATE 2: Another suggestion has been added and will continue to be added. For easy location a list of main titles will be added at the start of this posting at a later time. Thank you for being the driving force behind this momentum and overall motivation, it wouldn’t have happened without you.
There is definitely more coming after I get some sleep. Wanted to spark a fire before the motivation went out the window. While the article is not yet complete I would love to read your thoughts. It would absolutely make my day.
Great tips so far! Good on you for acting on inspiration.
Great tips! Looks like somebody knows the hotel business from the inside.
I learned a few things in the last four and a half years, it’s time I share some of it with you all, it’s kinda selfish to keep it all to myself 🙂
Thank you for doing this for me, it helps more than you know, it’s part of who I am letting people know they’re helping as not a lot of people do.
Thanks for your tips! You always done your job with passion and dedication and your tips are just great. I am sure this blog will be awesome as a result of hard work and talent.
I have the best friends ever. Thank you buddy. I’ve gathered some knowledge over the past four and a half years, in hospitality at least and I thought it would be a good idea to share some of it.
This is all good stuff to know before a vacation. It would be great if all hotels supplied this kind of info on their websites. In other words, why aren’t you getting paid for this service?
This list of suggestions will absolutely grow and will contain all kind of useful tips and tricks. On some of them I will elaborate in more expansive blog posts. I’ve seen travel blogs but none that speak from behind the scenes and I thought to myself that this could be a niche that I could fill. I’m full of all sorts of information and I decided I could combine under one roof and this makes me feel excited about the future and I wouldn’t have been if you didn’t leave this piece of feedback that made me feel all kinds of hopeful.
Believe me when I say this, I can do this and I can do it well. And if anyone wants or decides sometime in the future that this avenue, this blog, this article, this category or any other project I am working is worth supporting than there will be a tip jar link at the end of each post sometime in the future.
It can be found in some places on the blog but I’m not advertising it as quite frankly there is very little that would warrant it just yet. I have a lot of work to do, which again, with your feedback it has now gotten easier to do. Let me see if I can keep this momentum going. I am off today and tomorrow, it’s important I get as much done as possible.
Can’t tell you how many times I’ve left things behind. But, the guest has to initiate having said item returned.
Unfortunately the hotel response will always be along the lines of “We are so sorry you lost your items but unfortunately the hotel is not responsible for the belongings of our guests”. If anything gets turned over to lost and found, which depending on the size of the property it can vary in size as well, may or may not function well to where it can actually benefit the guest so I cannot stress it enough, please be careful with your belongings and make sure you’re keeping them secure.
Also, thank you for brightening my day, you have no idea how much this helps. Just throwing this out there, if you ever wanna start your blog, your own youtube channel and wanna know how you can use your phone as a professional webcam I am here to assist. I believe in giving back. Also, if you have a story and don’t wanna start a platform of your own just yet I am more happy to showcase it here and give you all of the credit.
A very good friend that I travel with often works for the hospitality industry and has shared some of these with me. I’m going to start using the tips you shared that I haven’t already known. Thanks for a very well-written piece.