Welcome in. What can I do for you today? Checking in? Absolutely. Last name on the room? I see that you booked a suite for this amount of days, would you prefer to have a lower or a higher floor room? Would you like to have a view? Absolutely. Do we have some upgrades available? These would be the options we have. Your room will have a complimentary breakfast between the hours of six and nine. An omelette station will be included as well therefore consider joining us with your family for you to get the nutrients you need for the day before you go out exploring the Space Needle or the underground tunnels. Among the amenities we offer you can find the pool and the sauna as well as the fitness center. Should you need anything please give me a call.
That initial first conversation is often times the best part of my day. When done right it can be quite incredible. It can be quite the energy boost. It can motivate me to take the time and care to meet your needs based on the little clues I picked up on in the little conversations we’ve had. Have mobility issues? Perhaps somewhere closer to the elevator on a lower floor. Celebrating an engagement? Perhaps a complimentary upgrade to a corner suite. Hint, please consider our establishment for your main event, we would love to make you an offer. There are a lot of opportunities to excel, always available for the taking.
To me, my interactions with my customers are personal, I struggle with anxiety therefore each conversation involves a conscious choice to connect and show that I care about ensuring the requirements for a great stay are being met. To me it is an art form that I continue to perfect with each passing day. In the many years I’ve been a part of it I have acquired quite the amount of knowledge, learned important lessons, have seen things, have met people, learned some stories and through this (somewhat) new page I would like to share about some of it. During this holiday season some hospitality professionals, myself included, may not have full hours due to less travel coupled with unnecessary fifty-first state talk and overall toxic image I figured I would take some time to focus on something productive and share some advice, some tips and tricks, and what it’s like to be behind the scenes sometimes.
What it’s like to balance good business practices with corporate expectations in terms of scores and revenue, what’s it like to meet the customer in the middle while not jeopardizing your bottom line, what’s it like to advocate for your guest and often be met with resilience, these would be a few paragraphs some thoughts could dedicated to. Without being continuously vague perhaps some valuable information shall be shared and we shall start with early check ins.